Privacy Policy

Effective Date: September 16, 2019

This Website [ ] (the “ Fontem US Website” or “our Website”) is owned and operated by Fontem US, Inc. (“Fontem” or “we,” “our” or “us”).  Fontem takes your privacy seriously.   We will not sell, share, disclose, or use your personal information collected through this Website for our commercial purposes.  This “Privacy Policy” governs your use of the Website and describes the types of information we may collect from you and how we may use and/or share that information.

To the extent we provide you notice on our Website of different or additional privacy policies or practices (e.g., at the point of our collection), those additional terms shall govern such data collection and use. By using our Website, you consent to the collection, use and sharing of your information and data as described below.

The Information We Collect

Fontem US collects personal information​ from you (such as your name, address, telephone number, and email address) only if you provide it to us. You may choose to do so, for example, by registering on our Website to receive email updates or by providing information when you contact us through the “Contact Us” page.

When you visit our Website, your browser automatically sends us certain information such as your domain name, the IP address of the web page from which you enter our Website, browser type, the pages you visit on our Website, the amount of time you spend here and other relevant information about your visit.  We collect this information through the use of cookies and web beacons [see “Cookies and Web Beacons” below] to better understand how visitors use our Website and for other purposes as described in this Privacy Policy.

Use and/or Sharing of Information

Any personally identifiable information you give us will be used to provide the information you have requested.  We will not sell, share, disclose, or use your personal information collected through this Website for our commercial purposes.  Listed below are the ways we collect personal information about you, the types of information we collect and how we use it.

1. Contact Us

You may choose to communicate with us through a “Contact Us” page. We ask for your email address and name in order to reply to your message.

2. Email Updates Service

If you sign up to receive Email Updates from us, we ask you to provide personal information such as your email address so we can send you the emails you have requested.

3. Surveys

From time to time, we may ask you to complete a survey to better understand your opinions. We don’t collect any personal information about you when you respond to an online survey unless you specifically provide it to us.

Sharing of Information

We may engage business partners, service providers, authorized third-party agents, or contractors who may utilize your information on our behalf for the purposes described in this privacy policy, but only pursuant to binding contractual obligations requiring such third parties to maintain the confidentiality of your data.

We use third-party service providers to perform certain services related to our Website on our behalf, such as hosting the Website, designing and/or operating the Website’s features, tracking the Website’s activities, utilization of sharing technology that allows users to share content on our Website through social media, and analytics. We may provide these service providers with access to user information or they may directly collect your information to carry out the services they are performing for you or for us.

Information that you voluntarily provided will be maintained so long as Fontem deems appropriate to fulfill the purpose for which you provided the information until you request us to remove it, or for so long as permitted under applicable law to comply with our legal obligations, resolve disputes and enforce our agreements.

We may also disclose your information if we believe in good faith that doing so is necessary or appropriate to: (i) protect or defend the rights, safety or property of Fontem or third parties (including through the enforcement of this Privacy Policy, and other applicable agreements and policies); or (ii) comply with legal and regulatory obligations (e.g., pursuant to law enforcement inquiries, subpoenas or court orders).

We reserve the right to transfer any information we have about you in the event we decide to sell or transfer all or a portion of our business or assets.  Such transactions may involve, in accordance with applicable law, the disclosure of personal information to prospective purchasers.  In such event, Fontem will seek appropriate protection of personal information.

Third-Party Analytics Providers and Interest-Based Advertising

We use third-party analytics services including those of Google Analytics.  You may see our ads on other websites or mobile apps because we participate in advertising networks.  The analytics service providers may set and access their own tracking technologies (e.g., cookies and web beacons, device identifiers, etc.) on your device and they may otherwise collect or have access to information about you, potentially including personal information, about you. We do not control these third parties or their use of cookies, web beacons, or other tracking technology and are not responsible for those third-party technologies or activities arising out of them.  

We may use analytics service providers such as Google Analytics to provide us with information regarding traffic on the Website to serve advertisements on other websites or mobile apps, and to provide us with information regarding the use of our Website or services and the effectiveness of our advertisements.  These third parties may automatically collect information about you using their own cookies or other technologies, or may otherwise collect or have access to, information about your visits to this and other websites, your IP address, your ISP, the browser you use to visit our Website and other usage information.  Information collected may be used, among other things, to deliver advertising targeted to your interests and to better understand the usage and visitation of our Website and the other sites tracked by these third parties.  

To learn about how Google Analytics collects and processes data and the Google Analytics Opt-out Browser Add-on, you can visit and​

If you would like more information about interest-based advertising and to learn how to opt-out of ad network interest-based advertising, you may visit: (for website users), (for website users), (for users in the EU), or (for mobile app users).

Cookies and Web Beacons

A cookie is a small amount of data sent from a web server to your browser and stored on your computer or mobile device’s hard drive while you are viewing the website. A cookie contains a unique number, which is used to recognize your computer when a user of your computer returns to a website that was visited previously. Web beacons (also known as Internet tags, pixel tags and clear GIFs) are Internet tools that help us determine, for example, whether a website page has been viewed. We use cookies and web beacons to enhance the online experience of our visitors and to better understand how our Website is used. Cookies and web beacons may tell us, for example, whether you have visited our Website before or if you are a new visitor. You can manage cookies through your web browser as discussed below.

1. Disabling cookies 

If you decide at any time that you no longer wish to accept cookies from our Website for any of the purposes described above, then you can typically change your browser’s settings, to remove or stop accepting cookies or to prompt you before accepting a cookie from the websites you visit.  In order to do this, consult your browser’s technical information (instructions are usually located within the “settings,” “help” “tools” or “edit” facility). Many browsers are set to accept cookies until you change your settings.

For further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit

If you do not accept our cookies, you may experience some inconvenience or not be able to use all portions of our Website or all functionality of our Website.    

2. Do not track signals

Some internet browsers may be configured to send “Do Not Track” signals to the online websites that you visit.  Our Website is not currently designed to respond to do not track signals. To find out more about “Do Not Track,” please visit

Sites We Link To

This privacy policy applies only to the Fontem US Website. This policy does not apply to information collected through any other website or to the practices of other organizations.  If you choose to use any of the links we provide, you will be leaving our Website and going to a new website. We are not responsible for the privacy practices of other websites, and under current law, they may be free to use your information for their own business purposes and to sell it or share it with third parties for commercial purposes.   Protection of your privacy at those other sites will be governed by the privacy policy at that site.  Please take the time to read their privacy policies.

Children Under 13

We do not knowingly collect personal information from children under the age of thirteen (13). If we learn that we have inadvertently collected information from a child under the age of 13, we will delete that information as quickly as possible. If you are a parent or guardian and you believe that your child under the age of 13 has provided us with information without your consent, please contact us at  and we will take reasonable steps to ensure that such information is deleted from our files.

In addition, because our Website is not intended for individuals under the age of 21, if we obtain actual knowledge that a user is under the age of 21, we will take steps to remove that user’s personal information from our databases.


We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration or destruction of the information you provide on our Website.  Unfortunately, the transmission of information online is not completely secure. Although we do our best to protect all information collected through our Website, we cannot guarantee the security of your information collected and/or transmitted through our Website.

Unsubscribing From Email Updates

If you register on our Website to receive email updates from Fontem US, you may unsubscribe from the service by emailing If you have other questions about information that you have provided to us, you may contact us by email or regular mail, as described below in “How to Contact Us.”

Users Outside of the U.S.

Our Website is hosted on servers in the U.S. and is intended to be used by adult smokers and EVP users residing in the U.S.  interested in obtaining information that may be relevant to them.  If you are located in the European Union or other non-US jurisdiction, the transfer of personal data is necessary to provide you with the requested information.  The laws in your home jurisdiction governing data collection and use may differ from U.S. laws, which may not provide the same level of data protection as your home jurisdiction.  By using our Website and/or providing personal data on our Website, you consent to the transfer, storage, use and disclosure of information about you as described in this Privacy Policy.

Changes to this Policy and How to Contact Us

We reserve the right to revise or modify this privacy policy. If we make any changes to this Privacy Policy, we will post the updated privacy policy with the effective date of the changes and you can contact our Webmaster if you would like to know more about the changes.

Please help us keep the personal data you have shared accurate and up to date.  If you have any questions or comments about this Privacy Policy or information collected on the Website or if you receive any unwanted e-mail from the Fontem US Website, please contact our Webmaster via e-mail at  

You may also write us at:

Fontem US, Inc.
Corporate Communications
3730 Glenlake Drive
Suite #300
Charlotte, NC 28208